TMaaS: An Innovative, Multimodal and User-Centred Approach to Traffic Management

The ‘Traffic Management as a Service’ (TMaaS) concept offers traffic management capabilities through a cloud-based platform. Without having to invest heavily in hardware, a city can simply subscribe to the platform in order to gain access to all available – multimodal and real-time – mobility-related data for their territory. TMaaS offers the tools to not only visualize data and manage traffic, but also to communicate with citizens. The platform automatically monitors the data flow and is able to send personalized messages to individual citizens, who in turn can reply to these messages and feed information back to the system. In this paper, we discuss the stakeholder research that was conducted and how it results in user-centred functional and design requirements for the TMaaS platform.