The Effects of Seasonal Staff’s Perceptions of Care for Employees and Turnover Intention

This study examines seasonal frontline staff’s emotional response to their perceptions of four variables (management’s concern for employees and customers, job satisfaction, organization commitment) and turnover intention utilizing a pretest/posttest design. Paired t-tests were performed to analyze changes in perceived managers concern for customers and employees, job satisfaction, organizational commitment, and turnover intention over a 3-month period. Results indicated no statistical change in the individual average of importance when compared at the beginning and end of the employment period. Regression analyses were conducted on pre- and post-test data individually to test direct relationships and changes in explanatory value of each of the predictor variables. Results of the paired samples t-test revealed no statistically significant changes in any of the variables from Time 1 to Time 2. In addition, perceptions in management’s concern for employees provided the greatest explanatory power employee retention (i.e., low turnover intention) at time 1 and Time 2. The paper concludes with practical and theoretical implications, as well as suggestions for future research.