Shopping Well-Being and Ill-Being
Handbook of Research on Retailer-Consumer Relationship DevelopmentAdvances in Marketing, Customer Relationship Management, and E-Services(2014)
Abstract
In this chapter, the authors make an attempt to review and integrate much of the research on shopping well-being and ill-being experiences. The integrated model identifies the antecedents of these two focal constructs in terms of situational, individual, and cultural factors. The consequences of shopping well-being and ill-being experiences on life satisfaction (or subjective well-being) are explained through a bottom-up spillover process. Managerial implications and avenues for future research are also discussed.
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