Automatic Classification of University Staff Enquiries in Russian and English
2021 16th International Conference on Electronics Computer and Computation (ICECCO)(2021)
摘要
Document or text classification is a typical task in supervised machine learning. In this study we consider a multi-label text classification problem of helpdesk enquiries made by a university staff. To this end, we collect our data and consider the enquiries made in either Russian or in English. The dataset is categorized into eight different labels and underwent a preprocessing stage. A classica...
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关键词
Support vector machines,Text categorization,Machine learning,Prediction algorithms,Feature extraction,Classification algorithms,Naive Bayes methods
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