System Usability Scale and Net Promoter Score on Donation Application of Toddlers Equipment

Donation application of Toddler Equipment was developed to answer the question of how to treat the waste of equipment suitable for use by toddlers who have been contributing to increasing the amount of waste in Indonesia. The development of this system is adjusted to the needs of the related orphanage. So that its use will be right on target. One of the main things that must be done in developing this system is to do usability testing. In this study, a test will be conducted on the toddler equipment donation application by combining the SUS method to measure usability and the Net Promoter Score (NPS) method to measure user satisfaction and user willingness to recommend the system to others. This study involved 30 respondents who were divided into two groups, namely posyandu (Integrated Healthcare Center) as admins and the second is donors. Sampling selection using non-random sampling. The SUS method is reliable for measuring system scope from small to large. This is because there is no relationship between sample size and reliability. Where by using the SUS method have a score of 71.57. It is classified as a good product and the results of using NPS get a value of 49% which means excellent NPS. SUS and NPS is effective way to evaluate the application, but neither System Usability Scale or Net Promoter Score cannot answer details about what must be done to improve usability.