Key Performance Indicators for the Supply Chain in Small and Medium-Sized Enterprises based on Balance Score Card

Article History Article Received: 11 May 2020 Revised: 19 May 2020 Accepted: 29 May 2020 Publication: 12 June 2020 Abstract A supply chain is a network of interaction between different actors, and indi-cators govern its behavior. The current research deals with the analysis and ranking of critical indicators for the supply chain in small and medium-sized enterprises (SMEs). To this end, firstly, a systematic review of supply chain management indicators for SMEs was carried out. Using data sources such as Scopus, ProQuest, and Google Scholar, 189 metrics were selected. Then, through practical and methodological filters, this number was reduced to 149. To organize these indicators, both models, the Balanced Scorecard (BSC) and the Supply Chain Operations Reference (SCOR-model), were used to connect company strategies to their performance. Secondly, these measures formed part of a questionnaire answered by 30 SME experts. From their responses, critical indicators were evaluated through Principal Component Analysis (PCA), resulting in 50 key indicators. Finally, these indicators were ranked using the Technique for Order Preference by Similarity to Ideal Solution (TOPSIS). For SCM in SMEs, findings indicate that the primary key perfor-mance indicators (KPIs) are cash flow, satisfaction rate, inventory rotation, and exchange of information through the supply chain.