Evaluation of Social Service Systems

This chapter proposes a new evaluation method for social service systems in order to support participants to create new knowledge and value. The main proposal is a rating scale method that can evaluate the current level (as-is) and the future desire (to-be) of participants, and with which we can analyze achievements of individuals. By using a concrete example of an education program, which is a worth living discovery seminar for retired men, the chapter reports the results of hypothetical tests on the relationships between items of evaluation and an interesting finding related to the reason of differences in attitude of participants.