Unions in the postal services of the future

This study is an explorative analysis of labor union representatives’ assessment of digital transformation in the postal and logistics sector and the consequences for union activities in different regions of the world. It consists of two parts: Part I is a review of existing research on the topic of digitalization and labor relations in the postal and logistics sector. Part II represents the core of the study, consisting of a qualitative survey of union representatives from that sector regarding their stance towards digitalization and respective union strategies. The sample consists of 29 detailed written statements of union representatives from all continents, answering to a set of open questions. The study shows that in almost all of the regions, digital technologies are the basic technological infrastructure that enables postal work. There is a set of specific technology bundles which are consistently used in all of these regions. The surveyed union representatives consistently report a net job loss as a consequence of digitalization, although it also has created some new jobs. They also indicate an increase in precarious forms of employment, such as subcontracting, temporary work or bogus self-employment. In terms of working conditions, respondents refer to work facilitation through automation and digital assistance. However, they also underline that especially algorithmic work control leads to increased surveillance and work intensification. This intensification of work is perceived in turn as a factor in increased stress and thus as a risk for workers’ health. Yet, respondents also see the potential for digital systems to prevent accidents. Overall, the surveyed union representatives see digitalization as inevitable. Yet, they consistently argue that new regulations are needed because older standards often times do not address the specific problems of digitalized work.