Big4 responses to the COVID-19 crisis: an examination of Bauman's moral impulse

Purpose The paper offers insights on the response of a Big4 firm to the COVID-19 crisis vis-a-vis moral considerations. More specifically, the authors draw on Bauman's (1990) "moral impulse" to explore how the interrelated tactics of distancing, effacement of the face and reduction of people to traits tend to weaken moral considerations and negatively influences decisions and actions. Design/methodology/approach The authors adopt a qualitative approach that involves an interpretive textual analysis of the COVID-19 responses of a Big 4 accounting firm. Their study uses two vignettes in which they problematise aspects of the actions and ethico-social contribution of a Big4 firm in the heat of a global pandemic. Findings The findings reveal examples of effacement of the human face (depersonalization/dehumanization) and reduction of persons to traits, as well as excessive distancing between the "doing" actors and those individuals who bear the consequences of those actions. Revealing an opportunity lost, the authors' vignettes indicate that the reduction to traits tactics led to dissembling and dehumanizing employees into resources that perform tasks that are "value-add" for the organisation, consonant with neoliberal ideologies. Research limitations/implications The common limitations of qualitative approach apply to the current study for generalisability. The authors also rely heavily on publicly available information given the time frame they were faced with and their chosen research approach. Social implications Drawing on accounting delineation debates, the paper calls for societal dialogues for reshaping the "official" accounting of events. Originality/value The authors elaborate moral impulse through the interrelated tactics of distancing, effacement of the face and reduction to traits, during a crisis. Their study mobilises a moral evaluation through which they uncover documented responses by a Big4 firm during the COVID-19 crisis. The study shows how the norms of human action have been systematically cut off from the original moral habitat and subordinated, and evaluated according, to business standards.