Conceptualizing access to and understanding of information

Purpose Many citizens face situations where they have difficulty accessing and understanding information, particularly due to insufficient literacy skills. Although strategies have been proposed for improving comprehensibility of texts or web sites, there is no consensus on the standards to favor, nor is there any one single approach that addresses this issue. This article defines the expression “access to and understanding of information,” with the aim of guiding designers in their quest to develop inclusive information resources. Method A literature search was performed. The investigation led to the identification of elements that could serve as dimensions or indicators for the conceptualization of access to information. In a co-construction process, the co-authors compared these elements with the dimensions and indicators from Fougeyrollas et al.’s (2015, 2019) conceptualization of “access” in order to adjust and complement these so that they may apply in the context of access to information. Results First, the expression “access to and understanding of information” is clarified because it is not well defined in the scientific literature. Then, a theoretical conceptualization of access to information is proposed in order to clarify what this term encompasses; also elaborating on its dimensions and indicators and on ways to measure them. Conclusion This conceptualization stems from a literature search and a co-construction of the “access to information” concept. It is still evolving because we aim to enrich it in step with social, technological, and knowledge developments, with the objective of meeting users’ needs.