Perception of users of an emergency 24 hour service of risk classification

Objective: to comprehend the viewpoint of users of a 24-hour Emergency Care Unit of risk classification. Method: this is a qualitative research of an exploratory-descriptive character. The investigation was conducted in a 24-hour Emergency Care Unit in the months of June and July 2018, with 12 users of the service. Data were collected through a semi-structured interview, and subsequently they were submitted to content thematic analysis. Results: it has allowed us to identify two categories of analysis: Reasons for the search of emergency care as the first choice and Risk classification: a gap in the knowledge of users. We note that the knowledge that the users have on the emergency care service is scarce and that risk classification is one of knowledge gaps. Conclusion: this issue needs to be analysed further in order to enable us to organize health services.