Do hotel financial factors influence satisfaction?

Christos Alexakis,Michael Dowling,Vasileios Pappas, Manimozhi Ramachandiran, Favianos Skalvos

Annals of Tourism Research（2021）

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摘要

•Financial measures are related to hotel guest satisfaction.•Investment in guest amenities is particularly important for satisfaction.•Long-term is preferred to short-term investment.

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关键词

Hotel satisfaction,Service quality,Financial measures

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