Proposition Of A Strategic Delivery Management System For The Oil And Gas Industry: Bsc And Ahp Integrated Approach

GoalCall the attention to the challenge of managing a contract portfolio of delivery of flexible tubes, considering the complexity of supply and the need for speed in decision-making in a competitive and constantly changing market, in which managers have to deal with a huge amount of information. The management of the supply of flexible pipes is a multifaceted issue, whose components may present different and even mutually inconsistent management priorities.MethodThe article presents a Balanced Scorecard (BSC) bibliographic review for deployment of the corporate strategy, the application of the Analytic Hierarchy Process (AHP) for multi-criteria analysis, and the combined use of both methods - BSC and AHP - to support the decision-making process, as well as a case study of the development of a strategic delivery management system (SDMS) for oil and gas industry in Brazil.ResultsThe flexible pipe SDMS provides a system for a structured, objective, balanced and flexible management to meet internal and external business needs with the required agility. It can be adopted by any organization to support decision-making in complex problems.Study limitations and implicationsThe management system met the need of the organization for which it was developed. However, for it to be enhanced and used as a management good practice for contractual delivery of flexible pipes it should be deployed in other organizations that provide this type of product in the Brazilian and international markets.Practical implicationsThis article proposes a management system that can be deployed in any organization that supplies flexible tubes to a market, in order to support the decision-making process with a focus on organizational strategy.OriginalityWe propose a new management system that uses a combined approach of BSC and AHP methodologies for performance analysis and decision-making support aligned with corporate strategy, developed to meet a real business demand.