An Electronic Resources Workflow Is Worth A Thousand Words

The processes involved in managing electronic resources are complex. They are becoming even more so with the addition of streaming media, demand-driven acquisitions (DDA), evidence-based subscriptions, weeding, and unanticipated changes. Rowan University's electronic resources group recently documented its electronic resource management workflows in order to a) communicate complex processes to a diverse group of library stakeholders such as reference and instruction librarians, collection development professionals, acquisitions, and technology and systems staff; b) provide guidelines to train new employees; and c) to establish a record of current processes for future reference, evaluation, and revision of workflows. This poster session shows how one academic library has customized workflows to accommodate the needs of its users, and how sharing these workflows has positively contributed to the library.