Business Process Reengineering Implementation: An Investigation Of Critical Success Factors

Intense world-wide competition has forced organizations to reengineer their old fashioned processes to achieve new heights of success. However, business process reengineering (BPR) implementation is a difficult task and many organizations have failed to achieve the expected results. Consequently, the present study attempts to throw more light to the subject. Through a comprehensive review, critical success factors (CSFs) that influence the success of BPR programs are identified. Then, using a DEMATEL methodology, these CSFs and the causal relationships among them are analyzed.