Dynamic Content Generation for Augmented Technical Support

Sinem Güven Kaya,Bing Zhou,Rohan R. Arora,Noah Zheutlin,Gerard Vanloo,Elif K. Eyigoz

2021 IEEE International Symposium on Mixed and Augmented Reality Adjunct (ISMAR-Adjunct)（2021）

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摘要

In the hardware technical support domain, scaling technician skills remains a prevalent problem. Given the large portfolio of hardware products service providers need to maintain, it is not possible for every technician to be expert at repairing every product. Augmented reality addresses this problem through virtual procedures, which are interactive 3D visual representations of text-based knowledg...

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关键词

Virtual procedures,technical support,self-enablement,dynamic content,augmented reality,artificial intelligence

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