Social media-based opinion retrieval for product analysis using multi-task deep neural networks
Expert Systems with Applications(2021)
Abstract
•A general framework that analyses social media-based product feedback is proposed.•Deep neural networks and natural language processing methods are utilized.•Proposed system is illustrated for product analysis on the Google Glass case.•The system offers a detailed product analysis framework for decision makers.
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Key words
Deep learning,Feedback retrieval,Natural language processing,Opinion mining,Sentiment analysis,Text analytics
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