Contact Centers Management Models: Analysis and Recommendations
2021 IEEE International Conference on Smart Information Systems and Technologies (SIST)(2021)
摘要
This paper presents the results of analysis of solutions in the field of Contact Center aimed at optimizing the entire system as a whole, as well as additional processes. Often, when improving the system at the request of the consumer, there are vague issues of infrastructure solutions and financial support. One of the improvement goals is achieved by examining the factors related to people or emp...
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关键词
Analytical models,Adaptation models,Shape,Geology,Quality of service,Software,Data models
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