The Moderating Effect of Prosocial Behavior on the Relationship between Emotional Labor and Emotional Exhaustion of Hotel Employees: based on the Multivariate Linear Regression
2020 16th Dahe Fortune China Forum and Chinese High-educational Management Annual Academic Conference (DFHMC)（2020）
Abstract
With the improvement of customer requirements for service quality, organizations of hospitality industry focus on the implementation frequency of employees' prosocial behaviors. This study attempts to explore the influence mechanism of emotional labor on prosocial behaviors, and then provides theoretical support for organizations to promote employees' prosocial behaviors. Based on SPSS software, t...
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Key words
emotional labor,emotional exhaustion,turnover intention,prosocial behavior,multivariate linear regression
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