The experiences of newly-appointed case managers
Enfermería Clínica(2021)
Abstract
The objective of study is to explore the experience of the new case managers in carrying out their duties in the hospital. This study used a phenomenological approach by in-depth interview to 10 case managers (in a referral hospital in Jakarta, Indonesia) and Colaizzi's analysis method were used. Results of the study are new case managers go through a challenging adaptation process; carrying out the case manager role and functions requires extensive knowledge and skills; case managers work in a highly-structured and systematic way; case managers work to fulfill the needs of patients and families holistically. A hospital that has just established a case manager system needs to increase support case manager's skills and knowledge upgrading; Newly-Appointed Case Managers need skill in inter-professional collaboration, service coordination, and a holistic patient care approach.
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Key words
Case manager,Holistic care,Patient-centered care,Patient service manager
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