Experiences of Peer Support Specialists Supervised by Nonpeer Supervisors

Impact and Implications Peer support specialists (PSS) continue to enter the mental health workforce in increasing numbers. This study found that when nonpeer supervisors (NPS) employed peer-informed supervisory techniques. Supervision was experienced as helpful. If the mental health system is going to successfully become recovery oriented, then NPS need a unique skill set to support those with lived experience whose recovery can help point the way. Objective: This article reports on a qualitative study examining the experiences of peer support specialists (PSS) supervised by nonpeer supervisors (NPS) in adult community mental health settings. Method: Potential participants completed a demographic survey designed to address inclusionary criteria. From those eligible, a random number generator selected participants to be interviewed using a semistructured interview guide. The critical incident technique was used to elicit memorable experiences of supervision. Data were analyzed thematically. Twenty interviews were completed before saturation was reached. Results: Thematic analysis revealed eight major themes including supervisor attitudes, role integration, trauma-informed supervisory techniques, facilitative/supportive environment, perspective-taking, mutual learning, opportunities for peer networking, and the desire for a supervisor who was a more experienced peer support worker. Conclusions and Implications for Practice: PSS are integrating into a mental health service system transitioning from a medical model to a recovery-oriented model of care. NPS are the necessary guides who assist the PSS in navigating a system not yet aligned with peer values. If the mental health system is going to successfully become recovery oriented, NPS need a unique skill set to support those with lived experience whose recovery can help point the way.