基于人机料法环的非计划再次提交手术管理实践
Chinese Hospital Management（2017）
Abstract
紧扣质量管理中五要素,即“人机料法环”,采用鱼骨图分析非计划再次提交手术的各种可能原因,使非计划再次提交手术原因更加清晰,暴露了临床工作中存在的问题,对于实现医院手术的精细化管理具有指导意义.
MoreKey words
unplanned re-submitting of operation,4M1E (man,machine,material,method and environment),quality control,fine management
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