省级医院住院病人满意度调查分析
CHINESE JOURNAL OF HOSPITAL ADMINISTRATION(2007)
Abstract
病人满意度调查作为一种常用工具,从病人的视觉考察医院的服务质量,并据此制定质量改进措施和服务发展策略[1].我们对省级医院住院病人进行了满意度调查,将调查的25个开放性问题所反馈的意见进行归纳剖析,并根据患者提出的建议,以期探索提高省级医院住院病人满意度的措施与对策.
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