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真北指标在医院精益医疗管理中的应用

Chunbaixue YANG,Xiaohong FENG,Wenqiang CHEN,Minfeng WANG

Chinese Hospitals（2019）

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Abstract
精益管理以其"减少浪费、提高效率"的基本理念广泛应用于各行业.随着精益管理理念向医疗服务业发展, 逐步创建了卓越高效的精益医疗模式.以台州恩泽医疗中心 (集团) 浙江省台州医院精益医疗实践为例, 介绍了真北指标体系的构建和评价方法, 探讨了真北指标体系评估结果的运用和指标体系的持续优化与完善.
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Key words
lean healthcare,true north metrics,lean management,continuous improvement
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