门诊团队服务模式构建及评价
Chinese Health Quality Management（2017）
Abstract
介绍了门诊DNA服务模式的构建及应用.该模式运行后,患者满意度提高,候诊时间缩短,投诉率明显下降,医患接触时间增加,专科复诊率、复诊预约率明显上升,丰富了患者就诊体验,推动了科室业务发展.但该模式的开展和推广还需进一步完善,应注重团队配合,制定标准化服务流程,合理配置人力资源,提高核心医生诊疗效率,制定考核标准.
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Key words
Outpatient DNA Team Service Mode,Waiting Time,Satisfaction Level,Medical Experience
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