大型综合医院投诉接待与处理体系构建
wf（2016）
Abstract
文章介绍了构建投诉接待与处理体系的背景和具体举措，以及该体系的构建对改善患者就医体验和提高医疗质量等起到的积极作用。
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Key words
Medical Complaints Reception Center,Complaints Management,Doctor-patient Relationship
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