ABLE to support patient financial capacity: A qualitative analysis of cost conversations in clinical encounters
Patient Education and Counseling(2022)
Abstract
•Patients need space for cost conversations whether or not they experience financial hardships.•Patients are eager to discuss costs and often share indirect signals of financial burdens.•High-quality responses to patient needs demonstrate a drive to know why patients face cost issues.•Empathic responses to patient burdens made space for broad conversations about care, including costs.
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Key words
Cost conversations,Healthcare economics,Clinical encounters,Patient-clinician communication,Patient capacity,Financial capacity
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