门诊导诊护士规范化服务的体会
Today Nurse(2014)
Abstract
总结了门诊导诊护士规范化服务的实施措施及效果。主要包括建立健全各项制度、职责、流程和应急预案,强化导诊的服务行为规范,不断创新发展,丰富导诊服务内涵等。认为门诊导诊护士规范化服务的实施改善了门诊患者的就医秩序,提高了分诊正确率,缩短了患者就诊的时间,减少了纠纷的发生,提高了患者满意度。方法切实可行,有一定的社会效益与经济效益。
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