对提升住院药房满意度与服务能力的探讨
Shanghai Medical & Pharmaceutical Journal(2015)
Abstract
通过对本院病区护士进行住院药房满意度调查与意见征集,发现住院药房的整体管理较好,工作人员服务意识强,而与病区护士的衔接过程中细节方面有待提高。本文提出优化住院药房服务流程的建议,提高服务质量,创建有效的药护沟通平台。
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Key words
inpatient pharmacy,satisfaction,service capability
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