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Equilibrium queueing strategies of two types of customers in a two-server queue.

Yanli Tang,Pengfei Guo,Yulan Wang

Operations Research Letters（2018）

Cited 8|Views6
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Abstract
We consider a single queue with two identical servers and two types of customers. The high-type customer is more delay-sensitive but brings less workload to the system than the low-type customer. We obtain the equilibrium queueing strategy for each type of customers.
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Key words
Two types of customers,Strategic queueing behavior,Equilibrium analysis,Two-server queue
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