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理解患者的投诉

Wedad Abdelrahman, Abdelrahman Abdelmageed,殷小涛,金一鹏

BMJ Chinese Edition（2017）

Cited 13|Views22
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Abstract
几乎所有的医生在其职业生涯中,都会遇到需处理患者投诉的情境.其中一些抱怨与临床医生没有直接的关系,例如丢失病历记录、停车困难等;其他一些抱怨是与医生直接相关的,但这并不一定意味着医生的医疗行为存在过失.
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Key words
patient,understanding
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