To disclose or to falsify: The effects of cognitive trust and affective trust on customer cooperation in contact tracing

Shijiao (Joseph) Chen,Donia Waseem, Zhenhua (Raymond) Xia,Khai Trieu Tran,Yi Li,Jun Yao

International Journal of Hospitality Management（2021）

引用 33|浏览4

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摘要

•Contact tracing helps the hospitality industry to recover in the COVID-19 era.•Cognitive and affective trust have distinct effects on contact tracing cooperation.•Businesses should prioritize developing cognitive trust over affective trust.

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关键词

Contact tracing,Willingness to disclose,Hospitality,Trust,Data privacy,COVID-19

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