Perceptual differences regarding leadership between the store manager and employees and its impact on frontline sales performance: A research note
Journal of Retailing（2021）
Abstract
•Focus is on the differences in manager-employee leadership perceptions.•Perceptual differences may yield positive outcomes in certain situations.•Employees may see a manager with lower self-perceptions as a humble leader.•Sales performance is higher when the manager’s self-perceptionsMore
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Key words
Transformational leadership,Transactional leadership,Leadership perceptions,Self-other perceptual differences,Sales performance
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