Customer mistreatment and employee well-being: A daily diary study of recovery mechanisms for frontline restaurant employees in a hotel

•Daily customer mistreatment has a spillover effect on employee well-being at home.•Daily psychological detachment acts as a recovery mediating mechanism.•Recovery self-efficacy and trait resilience act as key recovery-based resources.•Experience sampling methodology and hierarchical linear modeling were applied.•We examined the role of recovery experience in coping with customer mistreatment.