Beyond the Buzzwords: On the Perspective of AI in UX and Vice Versa

Integrating Artificial Intelligence (AI) technologies promises to open new possibilities for the development of smart systems and the creation of positive user experiences. While the acronym «AI»has often been used inflationary in recent marketese advertisements, the goal of the paper is to explore the relationship of AI and UX in concrete detail by referring to three case studies from our lab. The first case study is taken from a project targeted at the development of a clinical decision support system, while the second study focuses on the development of an autonomous mobility-on-demand system. The final project explores an innovative, AI-injected prototyping tool. We discuss challenges and the application of available guidelines when designing AI-based systems and provide insights into our learnings from the presented case studies.