Knowledge Management via Facebook: Building a Framework for Knowledge Management on a Social Network by Aligning Business, IT and Knowledge Management

Knowledge Management (KM) practice on Facebook is proposed in this application study. By becoming a highly popular communication and social networking platform, Facebook can be a prominence choice for KM. The detailed activities on Facebook for high-level concept of KM need a framework to merge the gap. With lack of a concrete framework for implementing KM, the study proposes a framework as a model for an organization to follow and successfully implementing KM in their organization. The model aligns business and KM together along with another key enabler, Information Technology (IT), forming the Business, IT and KM Strategic Alignment Model. The foundation of the model is explained and the model is validated on its applicability by an example of KM in an event organizer project. It had been implemented and preliminarily proven effective.