The Quality of Banking Services as a Strategic Vector of National Development. The Start-up Nation Experience

We have witnessed in recent years the emergence of a number of programs that support financially the establishment of new firms (the so-called start-ups). Of these, the most prominent is the program launched by the Ministry of Business, Trade and Entrepreneurship under the title, Start-up Nation". The role of banks in this program has been and remains significant. This article gives a critical insight into the issues faced by last year's participants in this program, especially those related to the quality of banking services, and gives some suggestions for improvement to one of the banking institutions involved in the Start-up Nation program. We also point out the strategic vector role of the quality of banking services in the context of their involvement in the national development.