Identifying and developing desirable soft skills for public service
TEACHING PUBLIC ADMINISTRATION(2021)
Abstract
One of the key goals of any academic program is to ensure that skills taught in the classroom apply to post-graduate employment. Failure to do so can impact an academic department's recruitment and retention efforts, strain relations with alumni and damage the institution's reputation. Using interviews conducted during a faculty externship at a high-performing municipal government, this paper identifies soft skills employers expect students to have when entering the public-sector workforce, and offers suggestions for how to best prepare students for public-sector employment in light of these findings.
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Key words
Soft skills, skill acquisition, qualitative data, public-sector workforce, soft-skills pedagogy
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