When Does Uncertainty Matter?: Understanding the Impact of Predictive Uncertainty in ML Assisted Decision Making

As machine learning (ML) models are increasingly being employed to assist human decision makers, it becomes critical to provide these decision makers with relevant inputs which can help them decide if and how to incorporate model predictions into their decision making. For instance, communicating the uncertainty associated with model predictions could potentially be helpful in this regard. However, there is little to no research that systematically explores if and how conveying predictive uncertainty impacts decision making. In this work, we carry out user studies to systematically assess how people respond to different types of predictive uncertainty i.e., posterior predictive distributions with different shapes and variances, in the context of ML assisted decision making. To the best of our knowledge, this work marks one of the first attempts at studying this question. Our results demonstrate that people are more likely to agree with a model prediction when they observe the corresponding uncertainty associated with the prediction. This finding holds regardless of the properties (shape or variance) of predictive uncertainty (posterior predictive distribution), suggesting that uncertainty is an effective tool for persuading humans to agree with model predictions. Furthermore, we also find that other factors such as domain expertise and familiarity with ML also play a role in determining how someone interprets and incorporates predictive uncertainty into their decision making.