Designing positive experience for nurses in intensive care

Decision support systems in intensive care units are developed with safety, efficiency, and effectiveness in mind. In contrast, user experience (UX) for decision support systems has received limited attention in practice and research. In this paper, we present an application of the Experience Design approach from Hassenzahl [8] for a clinical decision support system (CDSS) for volume therapy - the administration of intravenous fluids - in intensive care units. In semi-structured interviews with five nurses, we gathered nurses' work activities around volume therapy, which are perceived as particularly beneficial for their well-being. Lead by the narratives gathered in the interviews we designed positive experience through the CDSS. The resulting concept of a CDSS for nurses aims to create a positive experience during volume therapy, which is supported by addressing and fulfilling the needs for competence and popularity.