It Management Model And It Performance In Hospitals: A Configurational View

This study aims to understand how the IT function manages the hospital's IT resources and capabilities to enable its clinical, managerial and administrative processes, and to identify the IT management configurations (IT management model, strategic role of IT, organizational context) that allow hospitals to achieve high levels of IT performance. Drawing on data from a survey of 72 Canadian hospitals, we performed a fuzzy set qualitative comparative analysis (fsQCA) on different aspects the IT function's management configurations. The configurational analysis identified three distinct IT management configurations that were equally associated to high levels of IT performance and three other configurations that were equally associated to low or average levels of IT performance. By taking a configurational approach, we were able to demonstrate that there exist a number of IT management models that hospital CIOs can adopt to achieve high organizational IT performance.