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Louise Locock,Chris Graham,Jenny King,Stephen Parkin,Alison Chisholm,Catherine Montgomery,Elizabeth Gibbons,Esther Ainley,Jennifer Bostock,Melanie Gager, Neil Churchill,Sue Dopson,Trish Greenhalgh,Angela Martin,John Powell,Steve Sizmur,Sue Ziebland

Understanding how front-line staff use patient experience data for service improvement: an exploratory case study evaluation（2020）

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MethodsWe encouraged and observed quality improvement projects in six hospital medical wards, talked to staff involved and carried out a before-and-after survey of patient experience. We included sites across England with varied experience of patient-centred quality improvement so that we could explore how projects worked in different contexts.

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