Digital Innovation In Outpatient Healthcare Delivery Services: A Common Methodology To Introduce Iot Technologies In Two Use-Cases

The introduction of digital innovation in established healthcare pathways needs collaborative work among technology providers and clinical teams. Further, the involvement of patients is a key-factor as a highly-impact resource in the design of effective services and sustainable innovation in Healthcare. This paper presents two use-cases where a common methodology is being applied in two different hospitals, to digitize outpatient healthcare pathways using IoT technologies for remote monitoring patients at home. The methodology is driven by principles of user-centered design and focused on outpatient outcomes measurement. It is described in three steps: "as-is" process design, process mapping for the new service and deployment strategy. From context requirements to results evaluation, clinical teams and patients are actively involved in the service design.