Realizing the Benefits of Managing Health Appointments via Mobile Application: Start of the Journey.

The Hospital Authority of Hong Kong ("HA") launched an interactive mobile application "BookHA" intending to use innovative technology to support healthcare delivery. "BookHA" provides an 'easy and convenient' alternative for patients to book specialist clinics along with the current methods in-person or via fascmile. Patients, clinical staff, and the corporates benefit from this initiative as evidenced by the utilization figures, and the findings from patients surveys and staff surveys.