Improving the Quality of Care—A Practical Quality Improvement Skill-Building Workshop (P16)

•Define a practical, adaptable framework for quality improvement projects.•Apply the quality improvement framework to a real-world quality improvement project relevant to the field of Hospice & Palliative Medicine.•List common challenges encountered in quality improvement work and consider ways to overcome these challenges. Hospice and palliative care teams are increasingly expected to engage in quality improvement activities and demonstrate the value of their work for the purposes of sustaining their services, accreditation, and reimbursement. Despite this, many hospice and palliative care clinicians have not had sufficient training in quality improvement methods and/or would benefit from ongoing support for this important aspect of their work. In this practical quality improvement workshop, presenters will provide participants with an adaptable framework for quality improvement initiatives. We will present this framework in brief didactic modules, incorporating examples from successful quality improvement projects. The majority of the workshop will be spent in moderated small group exercises that will give participants an opportunity to apply, with guidance from quality improvement experts, quality improvement methods to real-world projects relevant to the field of hospice and palliative care. Participants will also have an opportunity to share challenges they have encountered while engaging in quality improvement work and receive advice for overcoming these hurdles. The goal of this preconference workshop is to empower participants to conduct successful and sustainable initiatives that truly improve the quality, safety, and value of care. It is appropriate for everyone, from quality improvement novices to experienced practitioners.