A regulação da atenção à saúde bucal e o absenteísmo: cenários e possibilidades

Absenteeism is when the user does not attend previously scheduled procedures and consultations. The objective o this study is to discuss the causal context that generates absenteeism in consultations and the possibilities of dealing with the problem, thus collaborating with empirical studies on he subject. It is an integrative literature review, conducted through a search of the subject “Absenteeism” in the LILACS and SCIELO databases and in the periodicals from CAPES, with no selection of time frames, in July 2017. The results were: 11 studies on the issue were found from 763 articles that resulted from the research. There were 26 potential causes for absenteeism and 4 possibilities of dealing with it. It was concluded that broadening the debate is necessary, so that this problem is treated as a possibility to structure the working process of the teams, services and regulation as it is a diversified and complex framework when it comes to the causes of absenteeism.