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Exploiting user experience from online customer reviews for product design.

Bai Yang,Ying Liu, Yan Liang,Min Tang

International Journal of Information Management（2019）

Cited 129|Views11
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Abstract
•It examines how UX data can be isolated and restored from online customer reviews.•A faceted conceptual model is proposed to elucidate the crucial factors of UX.•A methodology of establishing a UX knowledge base from online reviews is proposed.•A method for UX discovery, data integration and network formalization is proposed.
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Key words
Design informatics,User experience,Information modeling and management,Opinion mining,Online review,Product design
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