Population targeted requirements acquisition

We use social science theories, design science research methodology, and our experience in five development projects to design principles for selecting or adapting requirements acquisition (RA) techniques for use with populations of customers and users. The information systems (IS) literature has not systematically focused on the adaption of RA techniques to particular populations. We developed a nascent design theory for RA to target specific populations to define functional requirements for new IS. Five reference theories - personal construct theory, theory of disability, diffusion of innovations, social actor theory, and media richness and information synchronicity theory - support the design. The theory was evaluated iteratively with five client organisations, involving more than 200 participants.