Usage of E-Payment and Customer Satisfaction

Digital revolution has altered the routine life style of people. The power of world wide web and digital payments is having pivotal role in getting connected and making any time any where payments at your fingertips. Even though there are enormous advantages, a technology can be successful only if it is able to attain user satisfaction and there by leads to consumer loyalty. This paper is focussed to analyse the determinants influencing E-payment usage and thereby the factors leading to consumer satisfaction. The factors so revealed includes perceived use, perceived ease of use and actual usage of the system. The findings based on various literature reviews recommends that trust, consumer interaction, service delivery, ensuring security from hackers are the determinants which needs to be considered.