Attitudes and Motivations of Owners Who Enroll Pets in Pet Life-Care Centers

The purpose of this study was to examine the characteristics, motivations, and expectations of humans who enroll their dogs, cats, and other pets into pet life-care centers. Pet life-care centers are groups or institutions that provide a permanent home for pets in the event of the owner's illness, inability to care for their pet, or death. The long-term pet care industry has grown in the quality and type of care available to pet owners and is a classic example of the human-animal bond in action. This bond is well-documented in the literature, with most research focusing on physical, emotional, and mental health benefits to the pet owner. Few studies have examined how the human-animal bond affects the animal, and little is known about the motives and expectations of owners who enroll their pet in a life-care center. We conducted a study using a mail questionnaire sent to 163 current clients of a pet life-care center in Texas, USA. Of 101 respondents, whose ages ranged from 30 to over 70, most were female, married, and college-educated. Respondents strongly endorsed a variety of reasons for enrolling their pet in the center, with quality of veterinary care and satisfaction of their pet's basic needs being the most highly rated. Coding of open-ended responses was consistent with these ratings and identified having no other options as another frequently endorsed reason. The open-ended responses also indicated that respondents expected that their pet would enjoy extensive social interaction, receive high-quality medical attention, and be treated like they were at home. Respondents who had previously visited the center were more willing to adopt a pet in the future than those who had not visited the center. With the dramatic growth of pet life-care centers in the United States and lack of existing literature, further studies in this area are advised.